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Can you please walk me through how to solve the below problem?? a hospital is using X and R charts to record the time it

Can you please walk me through how to solve the below problem??

a hospital is using X and R charts to record the time it takes to process patient account information. A sample of 5 applications is taken each day. The first four weeks (20 days) data gives the following values.

X = 16 min , R = 7 min

If the upper and lower specifications are 21 minutes and 13 minutes respectively calculate 6Q, Cp and Cpk

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