Can you tell me how to calculate a Customer Satisfaction Score (CSAT) Using the following information?

• Overall satisfaction: 81% said very good or excellent
• Satisfaction with food: 90% said very good or excellent
• Satisfaction with service: 71% said very good or excellent
• Percentage of customers who have eaten at Big Steak more than once: 68%
• Percentage of customers who have eaten at Big Steak more than once during last 12 months: 55%
• Percentage of customers who on average eat at Big Steak more than once per month: 9%