Canadian Fasteners is an Ottawa-based packing firm that packages nuts, bolts, and screws for various Canadian furniture companies. The firm started operations in 2003 with 13 employees and has grown to over 150 employees today. Employees are paid hourly rates with benefits similar to other packing firms across Ontario. The work does not need previous experience.

Canadian Fasteners has been struggling to recruit and hire the right employees. Part of the problem is that workers, especially floor workers, are hired by word-of-mouth with no formal application process or even an interview. As a result, the company faces a high turnover rate and spends valuable time training new employees who may not have the requisite skills to effectively do the job in the first place.

a. In addition to high turnover and acquiring people who are not the best fit for the job, what other disadvantages are associated with limiting recruitment to "word-of-mouth" only?

b. What can Canadian Fasteners do in order to collect information about its candidates before the final selection decision is made?

c. Canadian Fasteners is trying to implement a process to recruit and hire workers. Which type of selection interview do you think would work the best for hiring packagers and why?