CAPSIM - Any suggestions on improving the score for round 2? (Numeral suggestions please :) ) PARTICULARLY FOR EMERGENCY LOAN AND STOCK OUT COST!

UPDATE: The question is, what adjustments could be made to improve the overall score. Particularly raising emergency loan and stock out cost.

Proforma Balanced Scorecard DRAFT SAVED AT Aug 03, 2018 08:06AM PDT Round 2 Projected Results CRITERIA Financial Score / Points No Credit Partial Credit Full Credit Stock Price Profits Leverage $2.00... $62.00 $1.. $18,000,000 $1 >= $18,000,000 Sub Total Financial Internal Business Process Contribution Margin Plant Utilization Days of Working Capital Stock-out Costs Inventory Carrying Costs 27.0% 90.0% 40.0% 200.0% = 200.0% 100.0% 180.0% 5.0% 0.0% 5.5% 2.5% Sub Total Internal Business Process Customer 13.6 20.0 Customer Buying Criteria Customer Awareness Customer Accessibility Product Count 22.0 50.0% 50.0% 49.0 90.0% 90.0% >= 49.0 = 25.0% 5.0% 25.0% 7.0% 19.0% Expense Sub Total Customer Learning and Growth 15.9 20.0 Employee Turnover Rate Employee Productivity TQM Material Reduction TQM R&D Reduction TQM Admin Cost Reduction TQM Demand Increase 10.0% 100.0% 0.0% 0.0% 0.0% 7.0% 106.0% 6.3% 35.7% 48.0% = 106.090 > 35 7010 Sub Total Learning and Growth Score for Round 2 15.8 20.0 65.0 80.0 Recapitulation Interim Results Recap criteria evaluate your company's overall performance and are finalized when your simulation is completed. Interim results chart your progress towards those ending goals. Your score only includes the Recap for the last completed round. Financial Market Cap (End) 1.0% $97,000,000 2.0% 35.0% $205,000,000 0.0% 15.0 15.0 > 35.0% >=$205,000,000 $97,000,000 Emergency Loan (Ave) 0.0 Sub Total Financial 27.3 45.0 Internal Business Process Operating Profit (Cum) $1.. $88,000,000 >= $88,000,000 Sub Total Internal Business Process Customer 12.6/45.0 10.5 15.0 19.7 45.0 Wtg Avg Cust Survey Score (Ave Market Share (Ave) 15.0. 44.0 15.0% 31.0% Sub Total Customer Learning and Growth Sales/Employee (Ave) Assets/Employee (Ave) Profits/Employee (Cum) = $290,000 >= $278,000 $115,000 Sub Total Learning and Growth Recap Score 88.4 180.0