Carefully read the following: Two staff at FSCE have lodged complaints with you, the Communications Officer, about the Marketing Officer's work. The staff complain that Jackie (Marketing Officer) is often talking to friends on her mobile and so when the office phone rings they answer the phone. Even when Jackie can see, they are trying to answer queries that directly relate to her work, she does not end her personal call. This not only takes other staff member's time in answering such calls, but also then to make notes for Jackie on the call. The staff have said that the behavior is recent, and until recently, Jackie has always been hard working and reliable. You need to meet with Jackie to discuss the issue and identify realistic solutions. Complete the following activities: 1. Send an email to the Jackie, Marketing Officer (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should request her to attend a meeting with you to discuss her work. Include the date and time of the meeting. Read the following guide about managing underperformance. You will be assessed on your demonstration of the skill referred to under key points for employers to remember. http://www.fairwork. gov.au/about-us/policies-and-guides/best-practice-guides/managing