Carmel needs to tell her supervisor, Jasmine, about an error she found in the company's financial report that can hurt the company's reputation. Jasmine is very upset because of a family crisis at home. When Carmel comes in to see Jasmine, she says "I have discovered a significant variance in the financial data pertaining to strategic financial outcomes that may result in an unacceptable and erroneous outcome." Jasmine says to Carmel, "Carmel, I have no idea what you're taking about!" Please make an appointment to see me later, I am very busy!" From the class learning, PROVIDE 5 distinct "barriers to effective communication" that are contributing to a failure of communication in the scenario, and then in one short sentence WHY each of the 5 is a barrier

the barriers:

• Mood - if they are in a bad mood they are less likely to listen actively
• Personality and communication preferences - they may prefer a verbal channel of communication over a written channel
• Thinking styles - they may prefer to hear about detail rather than the overview or the "big picture"
• Information overload - they may be receiving too much information both in terms of being told too many things at once and being overloaded on a sensory level with words, pictures and sounds all at once
• Language - they may not understand the language either from a cultural perspective or from the use of business jargon, acronyms and slang terms
• Incongruence - the sender may be sending out two different messages with the words they speak, the tone and pace of their voice and their body language, forcing the receiver to judge which is the real message. Note the normal hierarchy is body language>>tone and pace of voice>>words.