Case #$1$: OmanCare Hospital $\text{'}$s Information System

Transformation

OmanCare Hospital is a private sector entity in Oman that

provides specialized healthcare services for patients. Since its

establishment in $2009,$ OmanCare Hospital has been known for

its team of highly skilled medical specialists in various fields,

including pediatrics, cosmetic surgery, cardiology, and more.

The hospital is dedicated to deliver exceptional care and ensure

patients feel safe and well looked after. Initially, OmanCare

Hospital implemented the 'Heal plus' system, which served its

purpose from September $2019$ until the beginning of $2020.$

Recognizing its limitations in managing the complex procedures

required by a multi$-$specialty hospital, the IT department

considered it a temporary solution. However, the system proved

to be effective and well$-$suited for separate clinics within the

'OMS' network, where it continues to be utilized. To streamline

operations, OmanCare Hospital recognized the need for a more

comprehensive system that could connect all departments and

improve efficiency. The ideal system should reduce paperwork,

facilitate financial transactions, and provide easy access to

historical records and necessary files. With careful

consideration, the hospital aimed to implement a solution that

would enhance coordination and effectiveness across all

departments.

Task $1$: Identify and elaborate three specific

limitations$/$challenges faced by the 'Heal plus' system that led

the IT department at OmanCare hospital to consider improving

it$?$ How did these limitations affect the hospital's ability to

manage the complex procedures and specialized departments

effectively? $(3$ points$)$

Task $2$: What features should an ERP system have for

OmanCare hospital? How can an ERP system help reduce

paperwork, facilitate financial transactions, and provide easy

access to files and historical data? $(3$ points$)$

Task $3$: List three potential benefits of implementing a

centralized information system that connects all departments of

OmanCare hospital?? $(3$ points$)$