Case 2 (Fed Ex UPS)

Go to exhibits 2.2 and 2.3. Compare operating results for FedEx and UPS.

1.Which company performed better over this period. Be specific with your numbers.

2. Under the Performance Assessment section on page 31, the case states The conventional wisdom was that if a firm were operationally excellent, strong financial performance would follow. Based on what you read in the case, does FedEx or UPS seem to be operationally the better company? Why? Did the operationally excellent company financially? Why or why not?