CASE 3

Companies often reflect the attitudes and behavior of their top management in decision-making to sustain the company's performance. Mariska is the executive director of PT. Jempolan, where digital globalization is increasing, it encourages companies to be able to adapt to the use of technology. Mariska along with all top management held a meeting to discuss a comprehensive planning strategy through the consideration and analysis of the information obtained as a basis for decision making. Leaders certainly pay attention to the risks that can potentially occur in the future such as inexperience, the use of high costs and others, so a relevant and quality management system is needed to minimize them. She describes the appropriate type of control to help implement the technology that runs in the company.

In your opinion, what are the shortcomings of the company's employees to operate the technology? What is needed to detect and prevent these risks? Perform all necessary planning stages to improve the performance of PT. Jempolan.