Case Analysis: $$Zero wage increase again$.$ This case tracks the story of the owner of a large retail home hardware, furniture and building centre facing a dilemma about how to manage the upcoming wage review process. After reading through the case, respond to the following discussion questions: Who are the key employees in the organization? Why are they key?

How would you describe the implied contracts between owner to employee? Employee to owner? What specific examples in the case demonstrate how these implied contracts have been maintained or violated?

How do you recommend the owner should manage the upcoming wage review and increase process in a fair and just way? What will be the likely consequences of your recommendation? What recommendations do you have for future wage review and increase processes?