case Incident How to Downsize Successfully While Using He also thinks that there is potential to grow the online HRP Fundamentals business. Please help the owner by answering the following A successful franchise owner of a prestigious sporting questions. goods chain is feeling the effects of technology, with more and more online sales and less and less customers in the Questions shops. Locally there are three stores, and typically each 1. Using your HR planning expertise, forecast the store needs the following positions staffed for optimum demand of labour in the stores and the online profitability and success: a store manager, an assistant environment over the next three years. manager, five department managers, and 20 customer service representatives, averaging $1 200 000 in annual 2. Assuming an annual 15 percent turnover level of revenue. However, there has been a trend of 20 percent in-store workers and a 30 percent turnover level of sales decline in stores, with an increase of 30 percent sales online-focused employees, determine HR supply estimates over the next three years. online (last year the online revenue stream was $300 000). The franchise owner was able to handle all of the online 3. Do you forecast a labour shortage or surplus? sales with a team of five full-time remote workers (work- Develop a clear plan to help address the forecasted ing from home) last year. labour shortage or surplus. The owner wants each store to maintain their produc- tivity, which he measures as the revenue per employee