Case: Performance Appraisal

Gordon Dan has been recently promoted to the position of Head of Human Resources in a leading INC manufacturing tyres. He had always wanted to improve the existing Performance Appraisal process prevalent in the organization.

The major issues that he sees with the present process is that of biased appraisals and/or too lenient or strict appraisals by some of the appraisers. He also finds that the appraisers do not understand the appraisal forms and nor are aware about the key role that they play in appraisals

1. What measures should Gordon Dan take in his new position to improve the overall performance appraisal process?

2. Which method of appraisal do you think would be best suited for his organization?

3. What should he do to involve the managers/appraisers to get improved appraisals done?

4. Who should do the appraising? Why?