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CASE: PERFORMANCE LAWN EQUIPMENT Part It PLE originally produced lawn mowers, but a a . Dealer Sanisfaction significant portion of sales volume over recent years

CASE: PERFORMANCE LAWN EQUIPMENT Part It PLE originally produced lawn mowers, but a a. Dealer Sanisfaction significant portion of sales volume over recent years has come from the growing small-tractor market. As we noted b. End-User Satisfaction in the casc in Chapter 1, PL.E sells their products woridwide, c. Complainas with wales regions including North America, South America, d. Mower Unit Sales Buroper, and the Pacific Rim. Three years ago, a new region e. Tractor Unit Sales was opened to serve China, where a booming market for small tractors has bees established. PL.E has always empha- f. On-7ime Delivery Nized quality and comsiders the quality it builds into its prod-9. Dofectaffer Delivery ucts as its primary selling point, In the past two years, PLE h. Response Tiate has alwo emphasized the ease of use of their prodacts. Before digsing into the details of operations, ElizaPart 2t Propose a monthly dashboard of the most important beth flurke wants to gain an overview of P.E's overall boisiness information that Ms. Burke can use on a routine. business performance and market position by examining bosis as data are updated, Create one using the most rocent the information provided in the database for this com-_ data. Your dashboard should not consist of more than six to pany. Specifically, ahe is asking you to construct approprieight charts, which showild fit cornfortably on one screen. ate charts for the data in the following workshects in the Write a formal report sumbmarizing your results for both Rerformance Lawn Equipment Dochahase and summarize parts of this case. your conclusions from analysis of these chartc.
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