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Case: Replacement Decisions Falconville Pump Company, Inc. Brandon Joiner, president and chief executive officer of Falconville Pump Company, Inc., has a potentially serious problem on

Case: Replacement Decisions
Falconville Pump Company, Inc.
Brandon Joiner, president and chief executive officer of Falconville Pump Company, Inc., has a
potentially serious problem on his hands. The earnings of the firm were essentially flat in 2022 in
spite of a general upturn in the industry. Now, well into the third quarter of 2023, the picture is
even gloomier. FPCs performance has continued to deteriorate and, for the first time since 2005,
a loss was incurred in the third quarter. Unless things improve quickly, it is possible that the
company will show a loss for 2023 as a whole. This problem is particularly frustrating to Joiner
because it comes on the heels of a report in one of the leading trade journals that rated FPCs
products as superior to those of all competitors in the industry in terms of durability and customer
service.
Falconville Pump Company is a major producer of deep-well submersible pumps for
commercial applications, irrigation equipment, and liquid distribution systems. Originally the
company specialized in agricultural systems requiring large pumping volumes and high lift (wells
over 500 feet deep), but that segment of the business represents less than 10 percent of total
sales today. Most of the sales volume for the past five years has been in the areas of sanitation
control systems, chemical and petroleum production, industrial process cooling systems, and
pipeline transportation systems. Although most of the systems are specifically designed for
individual customers, they tend to be constructed from standard modules that can be produced in
volume to realize substantial economies of scale. These systems generally sell in the price range
$50,000-$300,000, although it is not unusual to find contracts for several million dollars in pipeline
transportation systems. Historically, most of FPCs sales have been to companies who were
expanding their operations and therefore needed additional capacity. Recently, though, economic
uncertainties have caused the firms to be more cautious in increasing their capacity, and, although
interest rates have fallen substantially, there is a reluctance to assume greater levels of debt for
risky expansion projects. Because of these trends, FPCs major sales target has shifted to
retrofitting and upgrading existing plant and equipment.
Although the original agricultural product line of the company was based on technology
that was substantially more advanced than usually encountered in the industry, the selling skills
required to tailor the equipment to the job were no greater than for other manufacturers. Over the
years, though, the degree of technological sophistication of the various products increased
markedly so that today a high degree of technical expertise is required to match the appropriate

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