Case Scenario 1: University Registration and Induction Process UK universities host an increasing number of international students who join them every year. Late September is usually very busy time for the students' arrival and registration. To manage the registration process for thousands of students within few days many universities have introduced a new set up, which organise the registration through a clear sequence of activities that all students should follow. The whole registration process can be broken down as follows. First, the registration desk receives the documents from each student, and check if there is any missing document. If there is any missing document and if it is a major document like passport, then the registration is delayed until the document is provided. If the missing document is not major (for example a copy of a previous training certificate) the registration can go ahead, but the students is given 2-4 weeks to provide it. All documents are scanned, and returned to the student. Then the IT desk sets up an IT account for the student to give him/her access to the university's online services and learning facilities. The IT desk can set up the student access to the university network via his/her own devices (e.g. tablet or laptop) if the student asks for it. Next, a photo is taken of the student and his/her access card is issued. After IT set ups, the Student Service desk provide the student with full guidelines about the academic and social life in the university. If the student lives on campus accommodation, further details are given to him/her. Extra induction material and presentations are also provided to students with disability. Finally, the key health and safety rules and regulations of the university are reviewed for the student by the H&S officers. Some students, depending on where they have travelled from, may need to have some vaccinations too. They receive full information about it before they leave the registration and induction area.

Task 2 Identify the key decisions to be made in the business process above, and compare the support(s) needed to be available for making those decisions. Then, explore the opportunities for intelligent systems to contribute to the decision-making processes and justify their required features. Accordingly, compare and contrast some information systems/ technologies that can be used to support organising the selected business process, as described in the case scenario, at strategic, tactical and operational levels.