Case Studies Case Study A - Change requirements You are an area manager for a fast-food restaurant chain, and one of your restaurants is underperforming in terms of: 3* Poor management lie Poor customer service \"P Underperforming in terms of profit month on month. You have also received numerous customer complaints about: 3* Customers being left waiting for too long 3" Rude or unresponsive team members 3* Order errors 5" Staff leaving early and arriving late for shifts. On further investigation, you have established that members of the service team are being allowed to leave early on their shifts, and are not getting reprimanded when they arrive late. They are often left to talk amongst themselves when customers are waiting in the restaurant. These actions are affecting the day-to-day operations of the restaurant, and the restaurant is underperforming month on month in comparison with similar size restaurants in your area. Your company objective is 'to improve customer and operational services' within this restaurant, and you need to address the issues of poor leadership and incompetent staff. Case Study B Rebranding You run your own business in painting and decorating, and you have recently decided to rebrand your business. This is due to another painting and decorating company with a similar name that receives negative feedback and has a bad reputation. You have found that customers are getting you mixed up and are leaving you bad reviews instead of them. Rebranding seems the most appropriate action to disassociate yourself from the negative publicity. However, due to the rebranding, you will need to: 3% Be prepared to spend money on the rebrand V Rename your company '7' Reconsider your company's slogan \\F Change the signage on your company vehicle Vt? Contact all current customers to inform them of the changes '7 Rebuild your brand identity. Case Study C - Investor support You run a small family company with three employees, including yourself, selling T-shirts online. You have recently found that you are struggling with the rising costs of running the business, and you need to make some operational changes to ensure you can keep going. Your investor has said they will help you with the required funds to ensure your company is more secure, but they want to know what resources you will need to manage the company finances and how you will report back to them regularly to keep them updated on the progress. Case Study D Restructuring You are the owner of a small company that provides cleaning services for local bed and breakfast accommodations. You currently have five cleaners working for you, and you have found recently that your time is being consumed by the management of your personnel rather than the needs of the business. To rectify this problem, you have recently appointed a new team manager that will take care ofthe day-to-day running of the company and the care of your five personnel. The appointment will allow your company to become more competitive and continue to function more practically, freeing up more time for you to manage the financial and operational sides of the business. Case Study E Communication issues Your company has released the latest key objective for staff: )v To improve communication between employees. You are a team leader and you have found that your work team is not communicating well together through an operational change. A new system has been utilised to monitor traffic on your social media pages and requires the team to work together to ensure important information is captured. You have identified three members of the team who are not engaging with the others: 3* Anna does not communicate with the rest of the team; she expects the others to know what she is doing, and she often fails to update the others on her progress V Adam is reluctant to speak to others and keeps himself to himself. He has good technical knowledge that could help others but often fails to share this with his team Clara is seen as being unfriendly and a little unapproachable; she does not make eye contact with others, and often keeps her head down when she is working. She only speaks when she is spoken to and never offers to help others Case Study F Change requirements You are the manager of a hotel that currently employs 20 team members. To increase revenue, your senior management team had initially released a plan to refurbish a large room at the back of the hotel and start offering the opportunity for companies to hold corporate events. Your current hospitality team members are fully trained to work in the restaurant, and the bar and you were in the process of arranging training for the existing staff to work in the new function room. However, due to financial constraints, the senior management team has now decided that they can afford to retain and train only 15 members of the team, and you must take action to make the other five redundant. Case Study G - Company closure You own a family caf that employs five members of staff. The cafe, situated on a busy high street has been doing well over the last couple of years with an annual turnover of 5600.000. Since the beginning ofthe Covid pandemic, you have struggled to keep the staff on your books only using government help to keep you afloat. However, it has become very clear in recent weeks that you can no longer continue to trade and you will need to close your doors for good. You will need to tell your staff that the cafe is closing permanently and they will need to find themselves a new job. You will need to do the following: F Notify your stakeholders 9 Notify your staff \"9 Handle the redundancies appropriately. Activity 1A To provide you with an opportunity to identify major operational change requirements according to organisational objectives, performance gaps, business opportunities or threats, and management decisions. Refer to Case Study A - Change requirements. Write a response on how you will address the issues within this restaurant and determine what changes you will need to make to ensure that the restaurant improves staff leadership and performance to meet the company objectives. In your response, you will need to include: How you will meet the company's objective in terms of: o the performance gaps within the team o the threat to restaurant performance in line with company expectations o the decisions made by the store manager on staff protocol. Activity 1B To provide you with an opportunity to assess risks and opportunities presented by operational change requirements. Refer to Case Study A - Change requirements 1. After the implementation of the organisational changes in the restaurant, outline one risk that could emerge for the company. Explain your answers clearly