Case study

1. Kelly has submitted a tender application for a community project on behalf of her organisation. Kelly has been successful in getting to the last stage of the tender and is invited to a meeting to discuss the training contract. Kelly has been told that the costs quoted in the organisation's tender is greater than they can afford, and she should come to the meeting prepared to negotiate on the costs.

1. What should Kelly do to prepare for the negotiation?
2. Outline the techniques Kelly could use in the negotiation?
3. What actions should Kelly take following the meeting?
4. Kelly learns that they did not win the training contract. Outline the processes and questions that Kelly could review to critically examine this outcome.

2. There are many ways to present information in the workplace to influence a situation. Explain the method of communication you would use to present information persuasively in each of these situations. Briefly explain why you would use this method of communication.

1. Presenting the results of a safety audit to management
2. Explaining a change in roster to your team
3. Managing two staff members who had a work disagreement
4. Introducing a new staff member to the team
5. Identify at least two challenges commonly experienced when presenting information. Briefly explain how you can overcome each challenge