Case Study $9$: Reorganizing Human Resources at ASP Software

Critical Thinking Questions

How does the client feel about how the change has been managed at this point? How do you think the management team or employees feel?

What has Susan done well in managing the change to this point? What could she have done differently?

What intervention strategy and intervention activities would you recommend to Susan? How would you structure these activities? What roles would Susan, the management team, and the consultant play?