Case study

A major insurance company handled all recruiting screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the ,qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the 'job seeker's market.' This resulted in the client having to choose from candidates who had the 'soft' skills needed for the job, but lacked the proper 'hard' skills and training.

Q.1 As an HR manager what problems do you see in the company?

Q.2 How do you think it can be resolved?