Case study BAGGAGE BLUNDERS

1. Explain the three types of organizational controls. (5 marks) 2. Which of the three types of controls do you think would be most important in this situation? Explain your answer. (10 marks 3. Identify two (2) actions taken by British Airways that could be considered "immediate corrective action" (5 marks) 4. If you were the manager at Terminal 5, recommend any other action that could also be considered "immediate corrective action". (5 marks) 5. Assume you are still the manager at Terminal 5, list one control action that you should have taken under each of the following circumstances: Justify your answer a. Before the first day of TS's operation. (5 marks) b. During the day amidst all the chaos to appease irate customers. (5 marks) C. At the end of Day One to prepare for Day Two.