You have been employed by Australia Post on a one year contract as a Change Manager to implement the extension of trading hours from 12pm to 5pm on Saturdays in 5 post offices in NSW. This is a pilot program (to test out the change) prior to changes being rolled out in post offices across Australia. Change management involves extensive consultation with internal and external key stakeholders, and can include development of a wide range of documentation. For example, policy and procedures manuals, communication plan and materials, training plan and materials, reporting plan, development of key performance indicators, and a review plan for ongoing feedback and monitoring to implement continuous improvement (QGCIO, n.d.). As this change process will be used for future rollouts in post offices across Australia, it is critical that extensive formal monitoring and evaluation be undertaken of these 5 post offices to identify any changes to the process that may be needed. Your Task Explain the activities and components involved in the change management process or cycle and strategies for communicating and embedding change for this Australia Post pilot project. 2. Explain how you believe organisational behaviour and the external environment might impact on change strategies you may implement for this Australia Post project. Develop a Change Management Project Plan for the extension of hours on Saturdays at 5 NSW Post Offices, ensure you identify the tasks necessary, allocate priorities, resources and timings to each task, and prepare a risk management analysis. Based on your review of Australia Post corporate documentation, please also identify 1. 3. 4. and list in your Change Management Project Plan the key internal and external stakeholders (include the names of the company management positions) you would consult on this project, and indicate what method you would use to consult them, and when you would consult them