Case Study $$ City of Mandurah

The City of Mandurah $($CoM$)$ is a local government area in Western Australia $($W$.$A$).$ and one of the

largest councils in W$.$A$.,$ representing a population of over $210,000$ people. The Council represents

four wards $($north$,$ coastal, town, and east$)$ that covers suburbs such as Bouvard, Clifton, Coodanup,

Dawesville, Dudley Park, Erskine, Falcon, Greenfields, Halls Head, Heron, Lakelands, Madora Bay,

Mandurah, Meadow Springs, Parklands, San Remo and Silver Sands.

The council is responsible for creating local laws that enable the council to respond to issues and

community needs within the City of Mandurah. The council has more than $500$ employees that work

across many buildings such as libraries, community halls and other council service buildings.

Currently, the I.T$.$ infrastructure across the many buildings and services requires upgrading. The

recently appointed CEO of the council has requested that all locations implement a standard

operating environment, as many facilities within the council area are using outdated operating

systems such as Windows X$.$P$,$ Windows $7,$ and Windows $8\mathrm{.}1$ and, in some cases, Mac OS X $10\mathrm{.}11($El

Capitan$).$ As a result, the council now needs to spend considerable money on ageing I.T$.$ equipment.

The CEO has approached your consulting firm and asked for assistance in budgeting for the new I.T$.$

equipment and has raised the following concerns:

$$ Concern $1$: The council has $500$ desktop personal computers running Windows $7,8\mathrm{.}1,10,$ and

Mac OS X $10\mathrm{.}11,$ spread across the departments and buildings within seven wards. The CEO

feels this is far too many personal computers and understands that reducing the required PCs

will reduce energy consumption.

$$ Concern $2$: The desktop personal computers across the council currently use the following

approximate hardware specifications.

o $200$ Windows $7$ PCs $($Intel Core i$5-6500$ Processor, $8$GB DDR$3$ SDRAM, $512$GB HDD$)$

o $150$ Windows $8\mathrm{.}1$ PC$$s $($Intel Core i$5-8400$T Processor, $8$GB DDR$3$ SDRAM, $1$TB HDD$)$

o $100$ Windows $10($Intel Core i$5-11400$ Processor, $8$ GB DDR$4$ SDRAM, $256$GB SSD$)$

o $50$ MAC Books $($Intel Core i$78700$T Processor, $16$ GB DDR$4$ SDRAM, $512$GB SDD$)$

The CEO would like to understand if any current P$.$C$.$ devices could be salvaged and used for

at least the next three years.

$$ Concern $3$: The CEO understands that some employees in the planning department require

MAC OS X since they must use Ortelius, a mapping software. Ideally, the CEO would like to

limit the number of operating systems used at the council.

$$ Concern $4$: The CEO is security conscious and very concerned about the security implications

that may be present since the council is running operating systems at least ten years old and

is privy to the growing concern of government facilities being targeted by online hackers.

$3$

$$ Concern $5$: The CEO has indicated that a hybrid $($local and cloud$)$ approach to storing files and

documents should be considered.