CASE STUDY CREATING A lltl'E'l'f-iODChLOGYl Background John Compton. The president of the company. expressed his feelings quite bluntly at the executive staff meeting: We are no longer competitive in the marketplace. Almost all of the Requests for Proposal (RFP) that we want to bid on have a requirement that we must identify in the proposal the project management methodology we will use on the contract should Case Study Critical Issues tam-r-H \"'4\" '-' 'K _- 1 79,rmm-#;_.;Lert min-5.14% _ we be awarded the contract. We have no project management methodology. We have just a few templates we use based upon the PMBOK" Guide. All of our competitors have methodologies. but not us. l have been asking for a methodology to be developed for more titan a year now. and all I get are excuses. Some of you are obviously afraid that you might lose power and authority once the methodology is up and running. That may be true. but losin g some power and authority is obviously better titan losing your job. In six months I want to see a methodology in use on all projects or I will handle the situation myself. I simply cannot believe that my executive staff is afraid to develop a project manage- ment methodology. The executive staff knew this day was inevitable; they had to take the ini- Iiative in the implementation of a project management methodology. Last year. a consultant was brought in to conduct a morning three-hour session on the benets of project management and the value of an enterprise project management methodology (EPM). As part of the session, the consultant explained that the time needed to develop and implement an EPM system can be shortened if the company has a project management ofce (PMO) in place to take the lead role. The consultant also explained that whichever executive gets control of the PMO may become more powerful than other executives because he or she now controls all of the project management intellectual property. The executive staff fully understood the implication of this and therefore became reluctant to visibly support project management until they could see how their organization would be affected. In the meantime. project management suffered. Reluctantly. a PMO was formed reporting to the chief information officer. The PMO was comprised of a handful of experienced project managers that could hopefully take the lead in the development of a methodology. The PMO concluded that there were ve steps that had to be done initially. After the ve steps were done. the executive committee would receive a nal brieng on what had been accomplished. The nal brieng would be in addition to the monthly updates and progress reports. The PMO believed that getting executive support and sign-offs in a timely manner would be difficult. The rst step that needed to be done was the establishment of the number of life-cycle phases. Some people interviewed wanted ten to twelve life-cycle phases. That meant that there would be ten to twelve gate review meetings and the project managers would spend a great deal of time preparing paperwork for the gate review meetings rather than managing the project. The decision was then made to have no more than six life-cycle phases. The second step was to decide whether the methodology should be designed around rigid policies and procedures or go the more-informal route of using forms. guidelines. checklists. and templates. The PMO felt that project managers needed some degree of freedom in dealing with clients and therefore the more informal approach would work best. Also. clients were asking to have the methodology designed around the client's business needs and the more informal approach would provide the exibility to do this. The third step was to see what could be salvaged from the existing templates and check- lists. The company had a few templates and checklists but nr'it all of the project managers used them. The decision was made to develop a standardized set of documents in accordance with the information in the PMBOK\" Guide. The project managers could then select whatever forms. guidelines, templates. and checklists were appropriate for a particular project and client. The fourth step would be to develop a means for capturing best practices using the EPM system. Clients were now requiring in their RF? that best practices on a project must be captured and shared with the client prior to the closeout of the project. Most of the people in the PMO believed that this could be done using forms or checklists at the final project debrief- ing meeting. The fifth step involved education and training. The project managers and functional organizations that would staff the projects would need to be trained in the use of the new methodology. The PMO believed that a one-day training program would suffice and the functional organizations could easily release their people for a one-day training session. QUESTIONS 1. What can you determine about the corporate culture from the fact that they waited this long to consider the development of an EPM system? 2. Can a PMO accelerate the implementation process? " 3. Is it acceptable for the PMO to report to the chief information officer or to someone else?Knowledge, Skill and Attitude - Effectively and efficiently use information and communication technology (ICT) - Identify the basic concepts that underlie each of the functional areas of business (marketing, accounting, finance, human resources management, production and operations management, information technology, and strategic management) and apply these concepts to business situations. Application 0 Innovate business ideas based on emerging industry 0 Generate new knowledge using research and development projects 0 Apply the proper decision tools to critically, analytically, and creatively solve problems and drive results. 0 Articulate and discuss the latest developments in the specific field of practice 0 Act in recognition of professional, social, and ethical responsibility 0 Analyze the business environment for strategic direction Responsibility 0 Act in recognition of professional, social, and ethical responsibility