Case study $-$ Daydream Travel with some modifications

Daydreams Travel Agency employs eight staff members and operates on a $$2,000,000$ annual budget. At present they operate out of a single small building in a suburban neighbourhood. They have had success in the first three years of operation and now would like to expand by opening three new offices around the city. The CEO understands that their future success depends on their ability to capitalise on emerging technology and the ability to collaborate on projects to satisfy their client$$s needs, but she knows very little about technology herself. She has been advised by her IT team that the company will need a whole new communications and collaboration software as they move to the future.

You have been tasked with the research to locate an adequate program that will be capable of$,$ email, video conferencing, VoiP, collaboration tools and file sharing.

The current structure of the business is:

CEO Sharon Webb

Office Manager Karen Fells

Receptionist Margret Baker

Senior Sales Rep John Kennedy

Sales Rep Mitchel Brown

Sales Rep Coney Smith

Sales Rep Alice Watson

IT Technician Peter Webb

$$

Assessment: Section $1$

$1.$ What are the five $(5)$ key components of an implementation plan?

$2.$ Explain the five $(5)$ key requirements often overlooked when implementing an ICT Plan.

Key requirements Explanation

$3.$ Name two $(2)$ commonly used email applications and list the main features of each.

Email applications Main features

$4.$ Explain what collaboration tools are and how they help us$.$

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$5.$ List two $(2)$ different Web Portal management software and describe their features and purposes.

Software Features Purposes

$6.$ Answer the below questions:

a$)$ What are the processes for testing communication solutions $/$ collaboration tools?

b$)$ Why do we test?

c$)$ What do we test?

d$)$ How do we test?

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$7.$ After the testing, what do we do with the data we gathered, what is the principles of data backup and restoration?

$8.$ Discuss the principles of data protection regarding backups, restoration, and firewall configuration, and how this would benefit the company.

$9.$ How would a feature like load balancing help the company?

$10.$ Give an overview of the security for the company and pay attention to the administration of all servers both web and email, and the network infrastructure.

$11.$ After reading the business case, study describe the organisations requirements and what your solution would be regarding the company$$s emails.

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$12.$ Explain each of the following terms:

a$)$ Antivirus

b$)$ Antispam

c$)$ Anti$-$phishing

d$)$ Collaboration software

e$)$ WAN service point of presence

f$)$ Individual stake holder

g$)$ Workstation

h$)$ Switch

$$

$13.$ State how each of the above items will support Daydream travel agency new communications and collaboration software $/$ systems.

$14.$ Use the internet and find three $(3)$ enterprise communication solutions that would suit the company.

$15.$ The next step is to evaluate each communication program identified in Q $14.$ Complete the table below identifying the software, features, levels of support, flexibility, cost, and availability. Also, please comment on how the product meets the requirements of the company.

Software Features Levels of support Cost

$16.$ After you have evaluated all three $(3)$ offerings, select one $(1)$ to implement for the company and say why you have chosen this product.

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$17.$ Now you have made your selection, you need to advise all stakeholders of your implementation plans. This will not be a full implementation plan but rather an outline of the key details that will help them approve of your plan.

Please prepare an email to Sharon Webb and Peter Webb detailing your recommendations. Be sure to keep the tone and language professional and include key details, specifically:

$$ Time frame

$$ Cost

$$ Benefits of the selected product

$$ Personnel required

$$ Staff training after installation

$$ Expected down time for the business