Case Study from Chapter 7: Google, Apple, and Facebook Struggle for Your Internet Experience 1. Provide a one-page summary identifying major issues. 2. Answer Case Study Questions 7-13 and 7-14 at the end of the case study. 3. Why is the issue of net neutrality important to these businesses? 4. Recommend to Google how it could use business intelligence tools to support decision making in a highly competitive environment (refer to Chapter 6).