Case Study

Given the following dimension and scores (ranked on a scale from 1-to-10, with 1 being the lowest and 10 being the highest

Dimension	Current	New Delhi
Overall Quality	9	8
Timeliness	9	7
Capacity	8	9
Cost	To be determined	To be determined

1. How would you score the cost that you determined in question-1 above on a scale from 1-to-10
2. Given the dimension and the rankings that were given or that you developed, what weights would you assign to each dimension (you need to justify your answers)
3. Using the rankings that were either given or that you developed and the weights that you developed use the weighted-point evaluation system to calculated the performance of each firm. Based upon your calculation, which option would you chose?
4. What other dimension do you think should Pagoda consider?
5. How does your choice of weight influence your you conclusion, and how should the weights be developed?