Case Study Introduction A Case of Late Deliveries: Excel Air Enterprises Inc.Background Excel Air Enterprises Inc., U.S. manufacturing company that provides air blasting and painting equipment - Recently started to sell to Bangladesh with 1 customer: Modu Equipment Modu Equipment was promised delivery in 4 weeks, it has been 8 to 12, paperwork is missing New Supply Chain Manager, Mario is investigating the bottleneck. - How products were shipped ' Track 8t expedite products Trucking and packing issues Shipping and customs delays in Bangladesh Q. International Distribution 1 | Distribution decision making 2 | Preparation of good for shipment 3 l Import 8!. export regulatory requirements 4 | Customs regulations Contract 81 deliver transport 5 | services to meet customer requirements Organizational Chart Vivek Sharma Owner Owner President Excel Air Enterprises U.S. Good friends Demplar Logistics Modu Equipment Bangladesh Steve Demplar Logistics Mario Keith Supply Chain Manager Shipping and Warehouse DWE World Express Excel Air Enterprises Manager Excel Air Enterprises Freight Forwarders U.S. U.S. Pick-up Service U.S.Key Facts Mario the new supply chain manager must investigate the reason for the delays, expedite and negotiate a solution with the customer, Vivek at Modo Equipment. - Excel Air Enterprises has just started selling into Bangladesh - Many challenges shipping the products to Mode Equipment due to cost cutting, inexperience, incomplete documentation - Business relationship between Excel Air Enterprises and Demplar Logistics was firmly established with contracts and performance metrics - Distribution strategy not developed to support international logistics Challenges To Be Solved Investigation of shipment to Modu Equipment International Distribution Strategy development Identification 0f Contracting with delivery service providers outstanding shipment issues Negotiation with Shipping Risk Mitigation customer within the US. AA Wrap Up This case applies concepts across International Distribution, including modes of transportation, preparation of goods, regulatory requirements, customs regulations, and contracting delivery services to meet customer expectations. 1. Read the Case Study Questions at the end of the case study 2. Read the case study carefully, considering the questions you have been asked to answer 3. Write a response to the questions based upon the theories presented and your own experience _ A Case Study Analysis - A Case of Late Deliveries This case is based upon the FITT Global Value Chain Module 4: International Distribution. Upon analysis, students will have met the following course learning objectives; CLO1. Dene the concepts of logistics and the supply chain management CL02. Evaluate the merits of cohesive supply chain within and between organizations CLOS. Appraise the use of legal contracts in lntemational Logistics instructions: 0 Read the case study by clicking the link above the Title. 0 Students will be organized by groups to respond to to the questions