Case Study: Jill Knock on door: JILL: Mr. Peterson? Hi. MANAGER: Jill. JILL: Good morning Mr. Peterson. MANAGER: Thank you for coming in. JILL: Well it is always good to see you. MANAGER: Well thank you. You too. You know Jill, in the time you have been with the company, I have not had any problems with your work. Typically, you are well organized and your projects come in on time. JILL: Well thank you Mr. Peterson. I try really hard to be a good employee. I really care about this job. It means a lot to me. MANAGER: However, lately we have noticed that you seem to be a bit distracted and depressed. (Manager's sentence interrupted by Jill's insertion of an anxious comment.) JILL: Well I... yes, I have been going through a rather hard time these last few weeks. And ah, yeah, so there, it has been a period of time where things have not been as they should be. I agree. As time goes by I am going to get a handle on this. MANAGER: Yes, well I have noticed you have missed your last couple of deadlines the last couple of weeks and that is a concern for our department. JILL: (sighs and looks down.) Well, it is true. I know what you are talking about - the projects. I know exactly what you mean, and you are right. I missed them, um, I put them on my schedule for this week however though Mr. Peterson and I know by the end of the week I will be up to date. Everything will be up to date by the end of the week..(manager interrupts Jill). MANAGER: The reason that I called you in here is that I have noticed that your productivity has decreased, and I may need to look at designing and implementing a correction plan for you. JILL: Oh. Oh, Mr. Peterson. (sighs) Well look Mr. Peterson, I totally understand, and I want you to know that I am completely committed to this work, and I will do everything I can to meet whatever you put before me in a performance plan because I really love this job and I need this job to do this (manager interrupts Jill). MANAGER: Well, I notice that you been unhappy and distracted and we need to address how this is affecting your work product. JILL: (heavy sigh). Well I have been distracted Mr. Peterson, and I guess I have been unhappy. I have also been afraid. MANAGER: (looks shocked) JILL: There is a co-worker in our department and about, oh, about ten days ago he found out that I am a lesbian. And it has really been ugly. He - at first he just talked to me about it, and humiliated me privately, but then he shared the news with other people and soon I started getting hateful comments and hateful notes from other people and it has escalated and it has gotten worse. And, it is to the point now Mr. Peterson where I really, in the morning I have a hard time even getting out of bed. It has affected my work and I do not know what to do. I do not know what to do Mr. Peterson. (Looks to manager for response. Manager does not respond.) MANAGER: Well, Jill