Case Study Margaret House, CEO of Bounce Fitness and the Board of Directors are keen to have the four Centres registered with Fitness Australia (www.fitness.org.au). They feel that standards required to be met as a registered fitness centre would not only ensure the credibility of the organisation in the eyes of the public but provide goals for the Centre Managers and teams. Registration will require meeting the Code of Conduct for the state in which each Centre is located and ensuring that all trainers meet, or immediately undertake training to meet, certain standards. Information about the registration can be obtained by going to the Fitness Australia website and clicking on the register Your Fitness Business tab. The codes of Conduct for each state are also linked here if you scroll down the page. The minimum educational qualification required by Bounce Fitness for all trainers is the Certificate III in Fitness Instructing and all trainers must hold this to continue to work as a trainer of classes and individual clients. At this point in time, this has not been consistently applied. In Cairns all are qualified, in Brisbane two (2) need the basic training, two (2) also in Brisbane and in Melbourne there is one (1). It is intended under the change management initiative that all trainers, once they have completed the basic training will continue to pursue further training, the Certificate IV and diploma, annually as personal development. Bounce fitness will pay for the training fees and other incidentals such as text book requirements and provide one (1) paid hour per week for study leave. Bounce Fitness will also reimburse travel and accommodation for compulsory study attendance sessions. You can get more information on this at Fitness Australia website under the Fitness/Get qualified tab. It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed. The major resistance will come from five (5) trainers who do not have this qualification and have learned through experience. That is why they do not have it now. They will also not want to participate in the further training initiative. If the whole standardisation process is not managed carefully, there is a potential for dissatisfaction and all Centres may not comply with the standardised procedures. This is a major concern for the Executive; hence you recommendations are crucial. You have been asked to investigate the feasibility, benefits and practicality of entering into such a relationship with Fitness Australia and make recommendations.

Task 2

This task requires that you analyse the information that you have gathered. On your own paper, address the following points to ensure you are able to make the best recommendations:

2.1 What are your objectives in conducting your analysis of the information gathered?

2.2 Describe the patterns or trends emerging. Why do you think these are occurring and what has been the result?

2.3 If appropriate, use statistical analysis to assist in your interpretation

2.4 Have you conducted a 'What If Analysis' on the information? What was the outcome?

2.5 How have you ensured that your analysis has been conducted using a logical approach to the evaluation and conclusions drawn by you?

2.6 How would you adjust any information collection systems currently in place? Include recommendations for improvements to the information collection in your final report.