case study of the control of management by Kenneth A. Merchant, Harvard University. question one Merchant discusses specific action, results, and personnel controls. provide three examples of each. can organisations focus on just one major type of control method (e.g. action controls)?

endnotes case study 2.2a what is a strategy map? 2.2b according to Kaplan and Norton, what are the two basic approaches to increasing economic value 2.3 describe the five principles of a strategy _focused organisation