Case Study: Peppercorn Dining

This case study is located in the Case Studies section of the textbook, at the end of Part 2.

(A-G)

How effective was the OD consultants' data gathering? The content of the data? The process of how the data were collected?

(H-M)

Regarding the diagnostic/ analytic models appropriate for analyzing the data, either an individual-level diagnostic model or an organization-level diagnostic model would work. Briefly explain how each would be appropriate, and explain which model would be more relevant in this case.

(N-Z)

How should the feedback session be designed?