(Case Study) Polly's Sweet Treats and Drinks* (Textbook p.461-462) of locations. Consequently, Mamie thought it was worth the time to let lris make some changes and build her confidence. 6 p.m. approached, Iris noticed that fam-ilies were the predominant group. hot and cold coffees, as well as milk, hot chocolate, milk shakes, and frozen drinks. could not assume that the changes she felt were necessary were the changes the customers would accept. their kids there. Would they lose customers or gain them if changes were made? After much discussion Mamie and Iris agreed that they needed more information about what their customers liked and didn't like. would do if you were her What would be your plan? Be specific