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case study : Pret A Manager Question : 1. Evaluate Pret a Manger's business based on Service Excellence Model (Refer to article 'Four things a
case study : Pret A Manager
Question :
1. Evaluate Pret a Manger's business based on Service Excellence Model (Refer to article 'Four things a Service Business should get Right)
2. What are the initiatives taken by Pret a Manger for delivering and measuring Service Quality?
3. What are your suggestions to overcome the criticism of Twin Shoppes?
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