Case Study

Project Proposal

To develop a comprehensive website that provides detailed information about the health facility and information on all the clinical departments and services provided by the Municipal Health Facility Durham Region.

Project Description

The website homepage will have general information about the hospital along with a directory listing all the clinical departments when clicked upon will lead to the individual departments page which will be integrated with information about the medical specialists consulting or associated with the department, services, and procedures offered by the department.

The project is expected to be completed within 2 months of time from the start date and within the allocated budget of $150,000.

Prepare a Quality Management Plan consisting of the below details for the above the case study.

Table of Contents

Executive summary.......................................................................................................................... 3

The project....................................................................................................................................... 3

Deliverables.............................................................................................................................. 3

Case Study (5)................................................................................................................... 3

Quality Policy-Task 1 (10)..................................................................................................... 3

Identify Customers-Task 2 (10)......................................................................................... 3

Prioritize your Customer- Task 3 (10)............................................................................... 3

Identify Customer Requirements-Task 4 (10)........................................................................ 3

Operational Definitions & Specifications-Task 5 (10)...................................................... 4

Quality Assurance Activity-Task 6 (10)............................................................................ 4

Quality Assurance Plan-Task 7 (25).................................................................................. 4

Terms & Conditions of Project (10)......................................................................................... 4

Rubric....................................................................................................................................... 5

Executive summary

This project is a chance for students to showcase an understanding of project quality management fundamentals by applying knowledge, skills, tools and techniques to develop a practical Quality Management Plan. Your team will provide a summary of this report.

The project

Deliverables

Case Study (5)

Consider a project in your field i.e. construction, IT, healthcare, education, etc. The project that you pick will be the bases for your Quality Management Plan.

Provide high level details on the project.

Quality Policy-Task 1 (10)

Establishes the basic principles that should govern the organization as it implements its system for quality management (PMBOK Guide 6^th , Pg. 718)

Example:

We shall build good ships here; at a profit if we can, at a loss if we must, but always good ships (Collis P. Huntington, Newport News Shipbuilding and Dry Dock Company, 1893)

Identify Customers-Task 2 (10)

From the project that you selected, identify customers. Please consider External, Internal and Hidden customers.

Prioritize your Customer- Task 3 (10)

Using an L-shaped matrix, prioritize your customer list

Use 5 customers because of time constraints

Analyze the results

Identify Customer Requirements-Task 4 (10)

Using your prioritized customer list as a base, identify customer requirements

Consider all or several types of customers

Use Full Analytical Criteria Method Combining Customer and Requirement Weights

Operational Definitions & Specifications-Task 5 (10)Select 5 requirements from your list

Develop operational definitions of terms

Develop specifications

Quality Assurance Activity-Task 6 (10)

Using your 5 specifications, develop a quality assurance activity for each

Quality Assurance Plan-Task 7 (25)

As a project team, using all the elements developed to this point:

Make a one-line entry in the quality assurance template for each of the 5 previously developed requirements

Essential elements:

WBS Ref	Requirement	Specification	Assurance Activity	Schedule	Responsible Entity
	(from customer)	(specific and measurable)	(what?)	(when?)	(who?)