Case Study Questions

1) How can Cindy inform Juan of changes to his credit line and also preserve business with Marble Home Makeovers?

2) How can Juan write a message to employees informing them that they will have reduced work hours without excessively reducing employee morale and commitment?

3) How can Juan turn down a supervisors request and still maintain goodwill?

4) How can Juan reject this customers claim but retain her loyalty?

5) How can Juan tell one of the most popular employees that he is not performing well?