Case Study (Scenario)

Fit and Fab is a well-established CBD Gym. It currently employs;

a Manager, (employed 8 years)

2 Assistant Managers, (both new)

2 Reception Staff, (employed 2 months and 2 years)

4 Full Time Personal Trainers,

2 Casual Personal Trainers, and has

8 independent Personal Trainers on their books.

project

1. Establish team performance plan - including roles, responsibilities, accountabilities and KPI's

2. Describe how you would develop team cohesion and team work, ensure you address the following:

How the team can understand their roles and have support to reach their goals:

Explain why is it important all members of the team help with decision making and taking responsibility for their role

Define and detail positive and negative behavior be addressed in the group (create these, where required)

Discuss and provide reasons for and strategies to promote role models within the team

3. Describe comprehensive liaison and engagement strategies with stakeholders. Ensure you address the following:

Different methods for communicating with stakeholders, and an explanation as to how this should be agreed.

The importance of providing a "contact person" to pass information between the team and management and vice versa. Discuss how this person is to be identified and appointed.

Explain different types of problems, and strategies to be applied to manage these.

Reflect on costs and different types of risks to be managed in the process

State the anticipated ROI for the organization, if the above actions are successful.