Case Study

Soapbox is a small business that specialises in hosting fun and creative events to make awareness about any contemporary social issue. The basic idea is that the company makes the platform for community and business leaders to raise awareness for their causes at a reasonable cost. Pretend You are the programme manager for Soapbox and are responsible for business quality

management by portfolio in the company. Analyse the primary steps that form part of the quality management process.

Question

Critically analyse each of the primary steps.

The analysis must include appropriate and relevant examples to substantiate your arguments.