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CASE STUDY: STRESS Two new supervisors have been hired to manage the dietary department. There have been staff injuries in the workplace. First, the cook's
CASE STUDY: STRESS Two new supervisors have been hired to manage the dietary department. There have been staff injuries in the workplace. First, the cook's helper went off on medical leave due to repetitive strain injuries with mixing and prepping food from scratch, the other staff have been complaining of back pain and shoulder pains when working in the dish room. One of the employees went to both supervisors and told them when they have macaroni and cheese on the menu, the dishes are not cleaned properly within the dish machine so staff have to soak the dishes or run the same dishes through the machine a few times causing a great amount of stress for time and on the body. The employees in a meeting identied the issues and complained to both supervisors to follow up on their concerns. Both supervisors are under stress to get to know thejob routines and job descriptions of their staff and need to identify the issues that may be causing stress in the department. One supervisor is already very fatigued and has used up many sick days and just returned to work. The other supervisor is getting her work done and seems to enjoy their challenges. Use your knowledge of stress and to explain why these two supervisors are reacting differently to their jobs What are the stressors within the case study that these supervisors have to deal with? What is the responsibility of both supervisors to deal with stress with their employees in terms of theirjob and laws? What are some of the issues causing stress within the department and staff in this case study? Tie in theory from the reading and PowerPoint into your answer What are some possible solutions or approaches can the supervisors use to ensure the issues are resolved and does not cause any further injuries or issues for staff? Do you think both managers will handle each situationfstressor differently? State reasons why to back up your claims and apply theory you have learned today in your responses
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