Case Study: "The iPhone is not a game changer, it's an industry changer. It changes the way that you can interact with your customers and with your suppliers." Implementation of running a company with your iPhone 1- What kinds of applications can be described? 2- What business functions do they support? 3- How do they improve operational efficiency and decision making? 4. Identify the problems the business might face and the solutions that can be formed using mobile digital devices. 5- What are the collaboration software's that can be used by the companies and how? 6- What systems can be used for different management groups? Notes: You have to answer each case study question as part of assessment one. You are required to answer the questions as fully as possible with all the questions addressed and referring to Chapter 1 and Chapter 2 discussions in class. You are required to place a heading for each question answered. Document Form: Times New Roman, size: 12. 1.5 spacing, 1.5-2 pages. Search INTERACTIVE SESSION: PEOPLE Can You Run Your Company with Your iPhone? Can you run your company just by using your coordinates, the call center will usually schedule iPhone? Perhaps not entirely, but there are many repairs within 24 hours. business functions today that can be performed MyWork gives maintenance workers a simple using an iPhone, iPad, or Android mobile device. overview of all of the jobs cach team needs to com- Smartphones and tablets have become all-in-one plete during a specific shift. This mobile app clus- tools that help managers and employees work more ters jobs by location skills required, and opening efficiently. With a tap or flick of a finger, they can and closing times. Using precise map coordi- access the Internet or serve as a telephone, a cam- nates, workers can find sites easily and finish jobs era, a music or video player, an email and mes- more quickly. By electronically delivering daily saging machine, and, increasingly, a gateway into job schedules to more than 14.000 maintenance corporate systems. New software applications for staff members, MyWork has enabled them to com- document sharing, collaboration, sales, order pro- plete more than half a million work orders to date cessing, inventory management, scheduling, and while minimizing interruptions. production monitoring make these devices even British Airways is the largest airline in the more versatile business tools. United Kingdom, with operations in more than Network Rail runs, maintains, and develops 200 airports worldwide. The airline has found the rail tracks, signaling, bridges, tunnels, level many ways to use iPads to improve customer ser- crossings, and many key stations for most of the vice and operational efficiency. The airline has rail network in England, Scotland, and Wales. created more than 40 custom apps for more than Keeping trains running on time is one of its top 17,000 iPads for its workforce, which have trans- priorities. To maintain 20,000 miles of track safely formed the way it does business. and efficiently, skilled workers must be equipped Unforeseen disruptions can create long lines of with appropriate tools and training so they can passengers seeking flight information and rebook- work across thousands of sites throughout the rail ing. British Airways FlightReact app mobilizes network 24 hours a day. Network Rail uses a group agents to scan a boarding pass, review the custom- of custom apps for its 22,000 iPhone and iPad er's booking, look up alternate flight options, and devices to streamline maintenance operations, rebook and reticket passengers--all within four capture incident data quickly, and immediately minutes. iBanner allows agents to identify pas- share critical information. sengers transferring onto a specific flight, while Several apps help Network Rail improve rail- iTranslate enables staff to communicate easily way performance and safety. The Close Call with travelers speaking any language, and Bag Re- app helps employees report hazards as they are port helps customers find misplaced baggage in found so problems can be addressed quickly. The the event of a disruption. MyWork app gives maintenance teams all the Inside the airport, iPads and iPhones com- information they need to start and complete repair municate with low-energy wireless Bluetooth sig. tasks. The Sentinel app allows field managers to nals from iBeacon, notifying customers of Wi-Fi electronically scan ID cards to verify that workers access, gate locations, and flight updates. Beyond are qualified to perform specific tasks. the terminal, mobile apps are helping British Air The iPhone and iPad apps provide mainte- ways to improve the aircraft turnaround process. mangeltechnicians with current technical data, British Airways has more than 70 planes i London The iPhone and iPad apps provide mainte- nance technicians with current technical data, GPS locations, and streamlined reports, replac- ing cumbersome reference books and rain-soaked paperwork that slowed the repair process. Many service calls start with hazardous conditions reported by Network Rail employees themselves. Rather than waiting hours to fill out a report at the depot, workers can take pictures of danger- ous situations right away, using the Close Call app to describe situations and upload photos to the call center. Once provided with the hazard's GPS ways to improve the aircraft turnaround process. British Airways has more than 70 planes at London Heathrow Terminal, five turning around at once and each requiring a team of about 30 people, so any way to shorten and streamline this process can generate huge business benefits. Loading luggage and cargo onto an aircraft is one of the most complex parts of the turnaround process, requiring detailed communications between the turnaround manager (TRM), who coordinates and manages the services around the aircraft during departure and arrivul; the offsite 37 38 Part I: Information Systems in the Digital Age Centralized Load Control (CLC) team; and the pilot. With iPads running the iLoad Direct app. turnaround managers are able to monitor the air- craft loading process and share data with pilots and back-office staff in real time. TRMs can receive and input real-time data about the aircraft load's contents, weight, and distribution. These data are essential to help the pilot calculate the right amount of fuel and position the plane for take- off. By streamlining communications between the ground crew, the CLC team, and the pilot, iLoad Direct on the iPad speeds up the pace at which aircraft become airborne. These mobile tools have helped British Airways achieve an industry-lead- ing benchmark for aircraft turnaround, In addition to facilitating managerial work, mobile devices are helping rank-and-file employ- ees manage their work lives more effectively. Shyft is one of several smartphone apps that allow work- ers to share information, make schedule changes, and report labor violations. Thousands of employ- ees at chains like Starbucks and Old Navy are using these apps to view their schedules and swap shifts when they've got a scheduling conflict or need extra work. Sources: "British Airways: Transforming the Travel Experience from Start to Finish" and "Network Rail iPhone in Business, www.apple.com accessed January 4, 2017 and Lauren Weber "Apps Empower Employees. Base Scheduling." Wall Street Journal, January 3, 2017 Case Study: "The iPhone is not a game changer, it's an industry changer. It changes the way that you can interact with your customers and with your suppliers." Implementation of running a company with your iPhone 1- What kinds of applications can be described? 2- What business functions do they support? 3- How do they improve operational efficiency and decision making? 4. Identify the problems the business might face and the solutions that can be formed using mobile digital devices. 5- What are the collaboration software's that can be used by the companies and how? 6- What systems can be used for different management groups? Notes: You have to answer each case study question as part of assessment one. You are required to answer the questions as fully as possible with all the questions addressed and referring to Chapter 1 and Chapter 2 discussions in class. You are required to place a heading for each question answered. Document Form: Times New Roman, size: 12. 1.5 spacing, 1.5-2 pages. Search INTERACTIVE SESSION: PEOPLE Can You Run Your Company with Your iPhone? Can you run your company just by using your coordinates, the call center will usually schedule iPhone? Perhaps not entirely, but there are many repairs within 24 hours. business functions today that can be performed MyWork gives maintenance workers a simple using an iPhone, iPad, or Android mobile device. overview of all of the jobs cach team needs to com- Smartphones and tablets have become all-in-one plete during a specific shift. This mobile app clus- tools that help managers and employees work more ters jobs by location skills required, and opening efficiently. With a tap or flick of a finger, they can and closing times. Using precise map coordi- access the Internet or serve as a telephone, a cam- nates, workers can find sites easily and finish jobs era, a music or video player, an email and mes- more quickly. By electronically delivering daily saging machine, and, increasingly, a gateway into job schedules to more than 14.000 maintenance corporate systems. New software applications for staff members, MyWork has enabled them to com- document sharing, collaboration, sales, order pro- plete more than half a million work orders to date cessing, inventory management, scheduling, and while minimizing interruptions. production monitoring make these devices even British Airways is the largest airline in the more versatile business tools. United Kingdom, with operations in more than Network Rail runs, maintains, and develops 200 airports worldwide. The airline has found the rail tracks, signaling, bridges, tunnels, level many ways to use iPads to improve customer ser- crossings, and many key stations for most of the vice and operational efficiency. The airline has rail network in England, Scotland, and Wales. created more than 40 custom apps for more than Keeping trains running on time is one of its top 17,000 iPads for its workforce, which have trans- priorities. To maintain 20,000 miles of track safely formed the way it does business. and efficiently, skilled workers must be equipped Unforeseen disruptions can create long lines of with appropriate tools and training so they can passengers seeking flight information and rebook- work across thousands of sites throughout the rail ing. British Airways FlightReact app mobilizes network 24 hours a day. Network Rail uses a group agents to scan a boarding pass, review the custom- of custom apps for its 22,000 iPhone and iPad er's booking, look up alternate flight options, and devices to streamline maintenance operations, rebook and reticket passengers--all within four capture incident data quickly, and immediately minutes. iBanner allows agents to identify pas- share critical information. sengers transferring onto a specific flight, while Several apps help Network Rail improve rail- iTranslate enables staff to communicate easily way performance and safety. The Close Call with travelers speaking any language, and Bag Re- app helps employees report hazards as they are port helps customers find misplaced baggage in found so problems can be addressed quickly. The the event of a disruption. MyWork app gives maintenance teams all the Inside the airport, iPads and iPhones com- information they need to start and complete repair municate with low-energy wireless Bluetooth sig. tasks. The Sentinel app allows field managers to nals from iBeacon, notifying customers of Wi-Fi electronically scan ID cards to verify that workers access, gate locations, and flight updates. Beyond are qualified to perform specific tasks. the terminal, mobile apps are helping British Air The iPhone and iPad apps provide mainte- ways to improve the aircraft turnaround process. mangeltechnicians with current technical data, British Airways has more than 70 planes i London The iPhone and iPad apps provide mainte- nance technicians with current technical data, GPS locations, and streamlined reports, replac- ing cumbersome reference books and rain-soaked paperwork that slowed the repair process. Many service calls start with hazardous conditions reported by Network Rail employees themselves. Rather than waiting hours to fill out a report at the depot, workers can take pictures of danger- ous situations right away, using the Close Call app to describe situations and upload photos to the call center. Once provided with the hazard's GPS ways to improve the aircraft turnaround process. British Airways has more than 70 planes at London Heathrow Terminal, five turning around at once and each requiring a team of about 30 people, so any way to shorten and streamline this process can generate huge business benefits. Loading luggage and cargo onto an aircraft is one of the most complex parts of the turnaround process, requiring detailed communications between the turnaround manager (TRM), who coordinates and manages the services around the aircraft during departure and arrivul; the offsite 37 38 Part I: Information Systems in the Digital Age Centralized Load Control (CLC) team; and the pilot. With iPads running the iLoad Direct app. turnaround managers are able to monitor the air- craft loading process and share data with pilots and back-office staff in real time. TRMs can receive and input real-time data about the aircraft load's contents, weight, and distribution. These data are essential to help the pilot calculate the right amount of fuel and position the plane for take- off. By streamlining communications between the ground crew, the CLC team, and the pilot, iLoad Direct on the iPad speeds up the pace at which aircraft become airborne. These mobile tools have helped British Airways achieve an industry-lead- ing benchmark for aircraft turnaround, In addition to facilitating managerial work, mobile devices are helping rank-and-file employ- ees manage their work lives more effectively. Shyft is one of several smartphone apps that allow work- ers to share information, make schedule changes, and report labor violations. Thousands of employ- ees at chains like Starbucks and Old Navy are using these apps to view their schedules and swap shifts when they've got a scheduling conflict or need extra work. Sources: "British Airways: Transforming the Travel Experience from Start to Finish" and "Network Rail iPhone in Business, www.apple.com accessed January 4, 2017 and Lauren Weber "Apps Empower Employees. Base Scheduling." Wall Street Journal, January 3, 2017