Case study*: Wong has recently been promoted as a Senior Accountant with the firm Accountants For All. His boss wants him to write a letter to the CFO of one of their important clients, Trisk Inc, informing the CFO that the charges for this years tax service given to them and discussed in the meeting with the owner of Accountants for All are inaccurate and will have to be increased by $500 as the ledgers kept by Trisk were incorrect and Accountants For All had to manually review receipts to adjust the ledgers. The original quote did not include this manual work. The letter should attempt to maintain good relationship with this important customer

Questions

What facts must Wong gather before writing the letter? Will the direct or the indirect approach work best for this letter? Suggest a good buffer for the indirect approach. Should Wong apologize? Explain your reasons How will Wong maintain good relationship with this customer? How will Wong write the closing part of the letter? Why is this important? Practice writing this letter