Makeup product (e.g. any one item such as eyeshadows, foundation etc. )

Hint: How will you obtain feedback about competitors' similar products? Use survey or other method for collecting customer information (primary data), also you are welcomed to use feedback about competitors' products which is available online in the internet (as secondary data).

2. Please, discuss Total Quality Management approach and justify why it is important for the company, discuss it theoretically as well. 3. Apply and discuss the six steps that lead to the conformance to specifications (present the steps in the form of a Table). 4. Describe the main and supporting processes related to the production of Makeup product (e.g. any one item such as eyeshadows, foundation etc. ) 5. Apply and provide the graph of your input transformation output process with indication and discussion of transformed and transforming resources, type of transformation and final output. Do NOT discuss manufacturing / full cycle production process. 6. Apply three (3) Quality Control tools for process improvement for Makeup product (e.g. any one item such as eyeshadows, foundation etc. ) manufacturing, by stating a possible quality problem (or defects) along with the proposed solution for improvement). The three quality control tools for process improvement that you need to apply and discuss are:

a. Pareto Diagram i. come up with the possible quality problem (defects), depending on the type of product you have selected; ii. state at least 8-10 defects; iii. provide a graph; iv. include the interpretation and discussion of the graph. b. Cause and Effect Diagram i. link Cause and Effect Diagram with the Pareto diagram: defect in the Pareto's 'big bar' should be put as a 'head' of the Cause and Effect diagram; ii. provide a graph - see template below (it should NOT be a picture, otherwise you will receive a zero); iii. by applying the 5 Whys technique when using the diagram, state at least 3 causes; iv. provide interpretation and discussion of the cause and effect diagram findings (based on your root cause analysis using 5 Whys technique). c. Control Chart i. state the type of selected chart (either a c or np chart - see template below); ii. come up with possible defects or defectives, depending on the type of product and type of chart you have selected; iii. include at least 20 or 25 defects (or defectives) for either c or np chart, depending on the type of chart you have chosen; iv. provide a graph; v. include the calculations, formulas and interpretation of your findings.