Case Study You and the other supervisors worked hard on a new shift-bid process, and the director accepted the proposal from the supervisor team. The new strategy for assigning shifts is to have all employees take a comprehensive skills test to determine which area of the customer service department they will best fit. This would end bidding for shifts every 6 months, but if an employee's test shows strong technical knowledge, he or she would likely be permanently placed on a team that works second or third shift. The change is a good way for the company to leverage its talent but is also sure to meet resistance from many employees