CASE STUDY You are the Operations Manager of "Sparkle" a cleaning chemical - manufacturer and distributor, based in Sydney.Sparkle started as a family owned business by the Shields family. The company commenced business in 1996 and manufactures cleaning chemicals for the healthcare and food manufacturing industry.Sparkle is an Australian owned business that is established to manufacture chemical supplies that offer: Good quality customer service, Products delivered a high standard of performance As well as value for money.Currently the company employs the following staff: Accounts Manager, Marketing Manager, Marketing Assistant, Sales Manager, four customer service representatives,10 x contract factory chemical workers, Office Manager and Administration Assistant, Operations Manager, as well as the CEO and two shareholders.The company currently has a risk management policy and procedure in place that incorporates the AS/NZS ISO 31000:2009 Risk Management Principles and Guidelines.Currently the business has its headquarters in Sydney with a warehouse/depot in Brisbane and Melbourne.They are starting to grow and having difficulties fulfilling the orders directly from the warehouse. Storage of the chemicals is also becoming a growing problem.Staff are becoming overwhelmed with in-store orders and deliveries from the headquarters/manufacturing plant to the warehouse as well as customer orders are becoming delayed due to transport issues and in-house manufacturing problems at Sydney.Customer complaints are starting to increase from late deliveries and poor customer service.The factory workers in the headquarters are all contractors and there are issues concerning training as well as recruiting suitably qualified staff.As the operations Manager you have analysed these issues and are ready to share your findings with the CEO in an upcoming committee meeting. At a recent board meeting, the two external company shareholders and the CEO discussed options for expanding the business.Strategic priorities focus on business diversification and growth. Reducing costs and minimising risks. Specifically, their objective is to increase market share by 10% and to expand the existing product range to attract more customers.The current business has always been a "bricks and mortar' business with stores/warehouses in major capital cities but now are considering shifting to an online order system.including creating an online ordering site and customer portal to check and track deliveries.Due to rising costs the business is considering importing from China one of the biggest selling products instead of manufacturing on site in Sydney.The CEO has asked you to investigate all the risks and rewards by undertaking a risk analysisThe CEO and shareholders are keen to get the business expansion started as soon as possible so you need to get your risk management plan in place immediately.Case Study - 'Training Survey Results'What aspects of the training you are participating in is most enjoyable?Staff member 1: The practical aspect of the on-the-job mentoring is great combined with the formal leadership training that I have attended. I feel that the combination of the formal training, as well as the practical on-the-job training is the best combination for effective learning.Staff member 2: I have really enjoyed learning theoretical management models that can be applied to the workplace. I've tested some of these out and they really work.What aspects of the training that you participated in is least enjoyable?Staff member 1: Sometimes it has been difficult to fit in all the homework associated with the course, as well as the regular mentoring meeting. This has created a bit of extra stress for me but overall has been worth it.Staff member 2: I can honestly say that the training has been great and is allowing me to progress in ways that I could have never imagined. It's been tricky at times trying to find time to meet with my mentor and I think our company should put systems in place to ensure that mentoring managers are freed up to attend meetings with the one being mentored. It's all very well giving time for us for training but if managers aren't free, that's not so great.What benefits did the training provide to you?Staff member 1: I have learnt practical skills, which I can apply to my work, as well as learnt some interesting theoretical management models.Staff member 2: I have really enjoyed learning theoretical management models that can be applied to the workplace. I've tested some of these out and they really work. All the training I have done allows me to advance in my career.What additional training do you require to assist you in achieving your work goals?Staff member 1: I am interested in learning more about talent management as I think this would be a good way for the company to ensure excellent staffing for the company. It's a competitive world out there for staff and this would be a good way of ensuring the company has an extra competitive edge through top quality staff in place.Staff member 2: I'm pretty happy with what I am learning, I don't really think I need anything else at the moment.

Part 13- Evaluation The next part of this assessment task requires you to revievIlr the effectiveness of the implemented treatment by reviewing the following information. ssume that a staff survey has been sent to the No members of staff completing the training. Tou are required to review and analyse the completed surveys provided on the next page and send a further short report to the CED via email. Based on your Evian and analyiis. you should comment on the effectiveness of the training undertaken by the staff members to date and your recommendations for any further actions. Note that the measure of success of this initiative was identied to be that the staff will have successfully completed training and feel able to step into the new roles. You should therefore also comment on the effectiveness of the rrteasure in this regard. Submit to your assessor. Write an evaluation report about the entire risk management process and how you feel you managed it. Include an evaluation of: The research you undertook, and sources used. The meeting with your colleagues to identify and agree on risks including treatments and actions. The development of your risk management plan. monitoring and evaluation processes. Discuss what you believe you did well, how you may be able to improve next time you manage risk and what you learned from the process. Submit this evaluation to your assessor. Send a screen shot to your assessor of all the documentation for this project led and stored in electronic folders neatly labelled and organised to demonstrate that you can manage and maintain project documentation. FWD-37" P" Report about training options and email to CEO Email to staff Evaluation report on training Evaluation of the protect Screenshot of le management