Case StudyA Practical Approach to Information Communications Technology

IT Governance Committee:

Assume that you are part of the highly qualified IT Governance Committee employed by

one of the USs largest pizza company named as Mamas Pizzeria a pizza company

which is internationally recognized and one of the delicious pizza company globally.

Your IT Governance team comprises of 5 members who are as follows:

IT Governance team

Member 1 - Chief Executive Officer (CEO)

Member 2 - Chief Financial Officer (CFO)

Member 3 - Chief Marketing Officer(CMO)

Member 4 - Chief Information Officer(CIO)

Member 5 - Chief Technology Officer CTO)

Your IT Governance Committee is in-charge of governing the overall development and

operation of IT/IS systems and has several important responsibilities such as:

Aligning IT investments to business strategy. Investing funds and resources in the

most beneficial IT systems will enhance the long-range goal of achieving the

business strategy.

Budgeting funds and personnel for the most effective use of the IT systems.

Overseeing and prioritizing changes to IT systems. Within organizations, many

user groups will concurrently request improvements or changes to their sub-

system within the IT system and prioritizing these requests according to the best

match to the business strategy and the feasibility of designing, developing and

implementing the necessary changes.

Developing, monitoring and reviewing all IT operational policies. The

organization will maintain policies and descriptions of procedures for operating

and developing its IT systems.

Developing, monitoring and reviewing security policies. The organization will

maintain policies and descriptions of procedures related to security.

Establishing systems development process that controls the initiation, approval,

development and maintenance of those changes. This process called the systems

development life cycle (SDLC) can be generally described as the systematic steps

undertaken to plan, prioritize, authorize, oversee, test and implement large-scale

changes to the IT system.

Your IT Governance Team comprising of the above members and positions has been

engaged to carry out its duties as per the requirements in the sections hereafter.

Section 4 To be completed by the Chief Information Officer of the IT

Governance Team

You are the Chief Information Officer of Mamas Pizzeria involved as part of the IT

Governance team to provide your opinion and solutions for the following questions:

This section presents a process map (Exhibit 4.1), a document flowchart (Exhibit 4.2),

and a data flow diagram (Exhibit 4.3) for a small, local restaurant. In those exhibits

manual records and documents as well as manual processes are depicted. On the basis of

the case information and the 3 exhibits mentioned, complete the following requirements:

Required:

Read the article Peter Greyton mentioned regarding Anheuser-Busch at

http://www.cnn.com/2004/TECH/ptech/02/25/bus2.feat.beer.network/index.html.

Use this article regarding the sales and inventory management systems in place at

Anheuser-Busch, and answer the following questions:

Required:

1. Describe the purpose of a data warehouse and describe how Anheuser-Busch uses

data warehousing.

2. Describe the purpose and use of data mining and describe how Anheuser-Busch

uses data mining.

3. Describe how data warehousing and data mining can facilitate reporting and

analysis at Mamas Pizzeria.

Now assume that you as part of Mamas Pizzeria management you wish to upgrade its

accounting software to an ERP system.

To answer some of the questions here, you may have to do research about ERP

systems on the Internet. One example of a website with information about

accounting software is www.accountingsoftware411.com or

www.2020software.com

4. What advantages could Mamas Pizzeria expect by upgrading to an ERP system?

5. As Mamas Pizzeria considers modules to purchase, which four or five modules

do you believe would be most critical? Why?

6. Which method of implementation of an ERP system do you suggest for Mamas

Pizzeria? Why?

7. Recommend two or three ERP systems that would be appropriate for Mamas

Pizzeria. be specific with respect to the name of the ERP software system and the

provider company. When making these recommendations consider the size of

Mamas Pizzeria and, therefore, what it might be able to afford.