CASESTUDY 1

Training planning

Larry, a high school kid looking for a summer job, was hired as a cook at a nearby restaurant. Larry had no

experience working in kitchens, but the supervisor who hired him, explained that it wasn't necessary, because

they would train him.

On Larry's first day, he was paired with a Senior Line Cook by the name of Tyler. Tyler wasn't especially

thrilled with the idea of having to train a new guy on the busiest night of the week, and expressed his concerns

to the manager. "You're our most senior employee, so that makes you the most qualified person to do the

training." A frustrated Tyler didn't say much after that - and aside from giving Larry a nod of

acknowledgement, his only words to him were "watch, and stay out of my way."

By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Tyler was doing his

best to call orders, time out bills, and cook all at the same time. As more and more orders came in, the stress

level in the kitchen had increased dramatically. It was at this point Tyler turned to Larry and barked, "I need

you to run to the fridge and get me more hamburger meat!" Afraid to ask any questions, Larry quickly turned to

look for the fridge, and as instructed, "ran" through the kitchen line to get more meat. A cook, unaware that

Larry was coming through, turned to put up a dish, and collided with Larry. He never heard him coming.

As a group, discuss some of the issues surrounding Larry's first day of training using the following topics:

1. Identify and list all the things that went wrong on Larry's first day.

2. When selecting an employee to do training, how much does seniority factor in on your decision, and why?

3. If an employee is good at their job, does that automatically make them a good trainer, and why?

5. As a group, come up with 5 top character traits you would look for in a qualified trainer.

6. When organising a new employee's training plan, what factors should you consider when scheduling the

shifts.

7. What is the KEY takeaway your group has learned from this case study?

CASESTUDY 2

Proper training is one of the most important tools in maintaining a successful OHS program. Without training,

all the company's policies & procedures are just words on paper. Unfortunately, not everyone feels the same

way. Safety training can often be viewed as a burden to the employer, and in many cases, will only be done

because they have to do it. How often have you heard the phrase, "we just don't have time to do it"? On the

list of priorities, it's often near the bottom, but when it comes to cutbacks, it's always near the top. Getting

everyone to do the training can sometimes feel daunting, and getting all the managers engaged is not always

easy.

In this case study, your group will discuss the different challenges you've faced within your industries with

when it comes to safety training.

1.Make a list of the different challenges you've experienced to promoting safety training, and determine if there are any commonalities amongst your group.

2. Discuss the different methods you've used in engaging management towards safety training, and share your top 5 strategies.

3. In what ways should Senior Management be involved in your safety program?

4. What are the benefits of having Senior Management involved in the safety program?

5. If senior management thinks safety training is a waste of time, what key points could you present to convince them otherwise?

6. What is the KEY takeaway your group has learned from this case study?

7.Which of the following is an example of a businessperson making a business decision by analyzing

financial data:

A. William asks the staff accountant to prepare the company's profit-and-loss statement for next

Tuesday's executive board meeting.

B. After reviewing sales forecasts and income statements, Angela determines that the company has

enough money to hire a new employee.

C. Timothy obtains a copy of the business's credit rating report from a credit bureau.

D. So she can prepare the company's tax return, Kate obtains the necessary financial documents

and forms.

8. A financial analysis indicates that a small business's customer base and its profitability have steadily

increased over the past six months. What decision is the business most likely to make with this

information?

A. Obtain a loan for equipment repairs C. Liquidate major assets

B. Hire an additional salesperson D. Monitor industry trends

9. One of the procedures for orienting new employees often involves

A. providing specialized training. C. developing a compensation package.

B. reviewing previous education. D. scheduling a periodic review.

10. Overall, what does marketing allow us to do?

A. Limit our spending C. Live our daily lives

B. Stop buying online D. Feel better about shopping

11. Which of the following is a benefit that businesses receive from using the Internet:

A. Easier use of satellite radio C. Faster connections with suppliers

B. Improved methods of manufacturing D. The ability to call employees on the road

12. An advantage to a business that uses intranet capabilities is that it allows employees to share the

business's information with

A. customers. C. each other.

B. competitors. D. former employees.

13. Ingrid is able to access information from her desktop publishing software, word-processing software, and

spreadsheet software at the same time on her personal computer. This is an example of an operating

system with __________ capabilities.

A. multiprocessing C. multitasking

B. multi-user D. multithreading

14. Melanie is putting a copy of each valuable business record in a building far away from her company. She

is practicing which part of disaster planning?

A. Establish a system for record keeping C. Keep potential lawsuits in mind

B. Store information off site D. Computerize valuable business information

15. Which of the following is a type of business record that a firm can use to track its customers' buying

habits:

A. Forecast C. Marketing budget

B. Invoice D. Annual report

16. A main reason that environmental scanning is important is so that businesses can be aware of

A. foreign markets. C. competitors' internal environments.

B. new products. D. potential threats.

17. Which of the following helps the operations function to control costs and increase productivity:

A. Hiring of employees C. Type of management

B. Use of technology D. Supply of money