Categorize the following causes of complaints into a$$ cause$-$and$-$effect diagram:

$$tools$,$ scheduling, defective$$ parts, training, billing$$ system, performance$$ measures, diagnostic$$ equipment, and communications.

Complete the following diagram.

Material

Machinery

Methods

Manpower

I

II

III

IV

Performance measures

Complaints

Scheduling

Communications

Diagnostic equipment

Match each number in the chart with the corresponding cause.

Number

Cause

I

$$

Training

Defective parts

Billing system

Tools

II

$$

Tools

Billing system

Training

Defective parts

III

$$

Billing system

Training

Tools

Defective parts

IV

$$

Training

Defective parts

Tools

Billing system