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Cathy is the new operations manager of a stock brokerage firm. She recently attended a conference on the use of expectancy theory to motivate employees.

Cathy is the new operations manager of a stock brokerage firm. She recently attended a conference on the use of expectancy theory to motivate employees. To incorporate what she has learned, the first thing she must do is: determine if her employees consider the rewards offered adequate. determine what rewards are valued by her employees. ensure that the performance standards are attainable. provide a guarantee to her employees that she will provide a financial reward if they successfully perform their jobs

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