Cathy walks into the breakroom to put her lunch away prior to beginning her shift. Two other nurses are having a very vocal discussion about how no one ever involves them in decisions and how frustrating it is that the would care supplies are being changed with no consultation from clinical nurses. Cathy values the input of the two nurses having the discussion, respects their professional opinion, and has a positive working relationship with them. Prior to hearing this discussion, Cathy's understanding of the situation was that the organization was going to trial a few new wound care products and after that, make a decision regarding products.

1. at this point in this scenario, what should Cathy's first step be?

2. Which kind of environment needs to be created to facilitate expressing conflict feelings?

3. what are the perceptions of those involved with the conflict?

4. what information needs to be clarified to gain mutual understanding and insight regarding this conflict?

5. who will Cathy need to involve in her effort to resolve this conflict?

reference

Weberg. (2018). Chapter 4. In Leadership in Nursing Practice Changing the Landscape of Health Care (3rd edition, pp. 133-167). essay, Jones and Bartlett Learning.