Chances are you have used a Johnson & Johnson product at some point. Do some research on their products: https://www.jnj.com/healthcare-products. Which have you used? What was your experience with those products?

A big part of J & J's customer service is trust, especially because they provide health and wellness products. Do you trust their brand? Why or why not? How have they proven to be trustworthy?

Given what happened with the Tylenol brand in 1982, what effect did it have on the rest of the over-the-counter and prescription drug industry? Hint: the caps on the bottles. Did this terrible incident in the end improve customer service throughout the world? How?

Why do you think J & J have survived and thrived since 1886? Cite some reasons and examples based on your research.