Chapter 1

1. Explain the difference between a laissez faire and autocratic style of leadership.

2. Describe what organisational leadership is.

3. Short-term and Long-term goals and objectives are linked. Explain how.

4. List two examples of the types of information a leader may want or need to communicate.

5. Briefly outline what a leader needs to do when designing communications

Chapter 2

1. Explain the value of decision making tools and checklists?

2. List the four key elements in the 4-D decision-making process.

3. Name three types of operational areas that may need improvement.

4. List two examples of technologies that can improve efficiency in the workplace.

5. List two examples of social media platforms leaders could use to communicate major announcements.

Chapter 3

1. Discuss the reasons for assigning responsibilities based on competencies.

2. Outline how servant leadership helps build and support teams.

3. List three examples of resources for supporting team performance.

4. List three examples of typical workplace issues that will need solutions.

5. Outline the key points from the PMI article 'Teamwork and Innovation'